Refund
Learn more about our return policy, including the terms and procedures for returns, to ensure a clear and easy experience for all customers
Refund Policy
1. Booking Cancellation
Customers may request to cancel their booking and receive a refund, provided that the cancellation request is made at least 48 hours before the scheduled booking time.
2. Refunds
If the cancellation meets the refund requirements, the refund will be processed using the original payment method. The refund may take several business days, depending on the payment provider.
3. Rescheduling
Customers may request to reschedule their booking, subject to availability. Rescheduling requests should preferably be made at least 48 hours before the scheduled booking time.
4. Cancellation by Future Equestrian
If Future Equestrian cancels a booking due to weather conditions or any other circumstances that prevent the experience from being carried out safely, the customer may choose to reschedule the booking or receive a full refund.
5. No-Show
If a customer does not attend the scheduled booking without cancelling or contacting us in advance, the booking fee may be non-refundable.